On contingency, a seat that isn't collecting is a seat that's costing
You get paid on what your reps recover. A seat in class, in nesting, or hesitating on a live call returns nothing.
Only part of a class becomes a producing collector. The others may leave within the first year.
The call that does connect gets handled by whoever is on the account, including the rep in week two.
Reps don't quit because collections is hard. They quit because nobody made them competent at it first.
Hire for talent, train for skill. That only works if training scales past your two best trainers.
Certify before the floor, not during nesting
Two calls that break new collectors, scored the way your QA team would score them.
Scored against your own criteria, every attempt, before the first live account.
Bring us your hardest callFour products,
one knowledge base
Answers, practice, measurement, and language, all reading from the same source of truth.
Certify readiness instead of guessing at it.
Every attempt scored, before the first live account.
A settlement-authority question returns one client's answer, not an average of all of them.
Every answer sourced, logged, and version controlled.
Speech analytics tells you a phrase appeared.
CoachQA scores whether the sequence was right for that client.
Interpreted calls scored on the same scorecard as English calls.
Live interpretation across 100+ languages, with full transcripts.
Every client is a different rulebook
You don't run one collections operation. You run one per placement, worked by reps who touch three portfolios in a shift.
One client wants the balance before the mini-Miranda. Another wants it after. Your rep switches between them while a consumer talks over the top of them.
- Knowledge Assistant per client, so a payment-terms question returns that client's answer
- Simulator scenarios per client, drilled before the portfolio goes live
- CoachQA scorecards per client and per portfolio
Agencies have abandoned simulation before because keeping scenarios current became a project nobody owned. Posh builds them from your script, your authority levels, and your scorecard, and one change updates all of it.
Ask us what it takes to add a new placement.
Two audits, one record
Your compliance record has to satisfy your client's vendor oversight team and your regulator at once. Most agencies do that with a sample and a spreadsheet.
Miss one and, depending on your scorecard, the rep is in corrective action or the call is an automatic fail.
No AI here ever speaks to the consumer. Every product sits behind your reps, which makes this the shortest compliance review in the category.
Role-based access, audit logging, encryption in transit and at rest, continuous monitoring.
Explore the Trust CenterWhat you can hand to a client's vendor oversight team
- Documentation on 100% of calls, not the handful a human had time to score
- Disclosures checked for sequence, against the script in force that week
- A missing mini-Miranda or an unhonored cease and desist, surfaced in hours instead of at deposition
- Contact patterns visible across every rep, not inferred from a sample
- Interpreted calls scored on the same scorecard as English calls
Bring us your hardest call
Send us one client's script and one scenario your reps keep failing. We'll build the drill and score it in front of you. Months to a performing rep, not three years.
Bring us your hardest call