On contingency, a seat that isn't collecting is a seat that's costing
You get paid on what your reps recover. Every week a new hire spends in class, in nesting, or hesitating on a live call, that seat costs you and returns nothing. Then a share of them leave before they pay back the class, and you run it again.
Turnover rarely shows up as its own line item. It shows up in your liquidation rate, your complaint ratio, and the supervisors you pull off the floor to coach.
Reps don't quit because collections is hard. They quit because nobody made them competent at it first.
Simulator drills the calls that break people: the angry consumer, the hardship conversation, the attorney claim. Every attempt is scored, so you certify readiness instead of guessing at it.
Knowledge Assistant means no rep is stranded on a client-rules question. CoachQA means supervisors coach from what actually happened, not the three calls that got pulled.
Recruit for aptitude and teach collections from scratch. That only pencils if training scales past your two best trainers. Posh is how it scales.
Four products,
one knowledge base
Answers, practice, measurement, and language, all reading from the same source of truth.
Certify before the floor, not during nesting
- Practice assertive communication, asking the right question, and negotiation, the way your classroom already teaches them
- Rehearse the calls that create violations: the dispute, the cease and desist, the attorney representation claim
- Rehearse the calls that create revenue: the hardship conversation, the promise-to-pay, the broken arrangement
- Scored against your own criteria, every attempt, before the first live account
- New client onboarded? Build the scenarios and retrain the floor in days
Try it on a real collections call
Every client is a different rulebook
You don't run one collections operation. You run one per placement, each with its own settlement authority, disclosures, and scorecard, worked by reps who touch three portfolios in a shift. Posh is built for that, not around it.
- A Knowledge Assistant instance per client, so a payment-terms question returns that client's answer, not an average of all of them
- Simulator personas and scenarios built per client, so a new placement's hardest calls get drilled before the portfolio goes live
- CoachQA scorecards per client and per portfolio, reported the way each oversight team wants to see it
- A client changes terms once, and lookups, drills, and scoring all move with it
Two audits, one record
Your compliance record has to satisfy your client's vendor oversight team and your regulator at once. Most agencies do that with a QA sample and a spreadsheet.
No AI here ever speaks to the consumer. Every product sits behind your reps, which makes this the shortest compliance review in the category.
Role-based access control and audit logging. Encryption at rest and in transit. Secure integrations and continuous monitoring. Incident response, DR/BCP, and endpoint protection. Model oversight, third-party diligence, and subprocessor transparency.
Explore the Trust CenterWhat you can hand to a client's vendor oversight team
- Documentation on 100% of calls, not the sample someone had time to score
- A missing mini-Miranda, a mishandled dispute, or a cease and desist that wasn't honored, surfaced in hours instead of at deposition
- Evidence of consistent treatment across similar consumer situations, per client and per portfolio
- Call frequency and contact-conduct patterns visible across every rep, not inferred from a sample
- Version history proving what your reps were told when a client changed terms
- Interpreted calls scored on the same scorecard as English calls
Why agencies choose Posh AI
Strategic value from day one. Measurable impact over time.
Complaint ratios and QA scores decide who keeps the portfolio. Walk into a vendor audit or an RFP with coverage across every call and evidence behind it.
Different rules, scorecards, and authority levels per portfolio, without running three separate systems.
Your clients hired you to protect a relationship, not just recover a balance. Give every rep the language and judgment to represent that brand the way its own team would.
Speech analytics tells you a phrase appeared. CoachQA tells you whether the call was handled right.
The security and compliance posture the country's largest issuers audit their vendors against.
Interpreted calls get scored like every other call, so Spanish-language volume stops being unreviewable.
Ready to see the impact?
AI in collections isn't a future vision, it's happening now. With Posh, you can start seeing results in weeks, not years.
Request a demo